April 17, 2007

Comical Cingular (AT&T)

Where to begin?

Prior to a recent Asia trip, I needed to obtain a SIM Card for my old Cingular (AT&T) phone that would work while on travel. (I now use a Verizon phone due to our experience with Cingular's poor network coverage - dropped calls on John Nolen Drive, for example).

I called Cingular and explained my requirements: a prepaid SIM Card that would work for 30 days while on travel overseas. The telesales representative explained their different services, including data, worldwide calling and various monthly minute plans.

I provided my credit to close the transaction and a few days later, the Cingular SIM card arrived. I also requested the codes to "unlock" my old phone. Unfortunately, despite our prior long term Cingular arrangement, they insisted that I had to use the phone for 90 days before they would provide the unlock keys. This would prove to be a problem when I found that the SIM card Cingular sold me did not, in fact, work internationally.

Fortunately, a friend let me use an old phone, which would accept any SIM Card - easily purchased in most countries.

I called Cingular upon my return to express my disappointment. Farrah in Halifax was as helpful as could be expected, given their organization. She phoned their "sales" department to see if I could obtain a refund. The "sales" person told her that they "don't sell SIM Cards"! I mentioned that while I'm unhappy with Cingular, I'm glad she had that experience with sales, particularly while I was on the line.

Bottom line: If you are looking for a world phone, look elsewhere. I've heard good things about T-mobile, though your mileage may vary. Posted by James Zellmer at April 17, 2007 9:07 AM | Subscribe to this site via RSS:
Posted to Broadband | Culture | Technology | Travel