May 18, 2004

Does IT Matter?

Nicholas Carr's recent controversial book explains how technological, economic, and competitive forces are combining to transform the role information technology plays in business, with profound implications for IT management and investment as well as strategy and organization.

I witnessed the dual edged nature of IT firsthand early Tuesday morning. My delayed flight landed at 2:10a.m...... I walked to the Hertz counter where some very tired folks were scrambling to deal with their customers (including me). I generally just grab the express package and go. Murphy, as always, showed up. The Hertz computers were down. Therefore, the Hertz employees resorted to conventional paper contracts (filled out by hand). They clearly had not done this in awhile (if ever). 30 minutes later, I walked to my car (now 2:40a.m.)

We take so much for granted.

Posted by James Zellmer at May 18, 2004 10:42 PM | Subscribe to this site via RSS:
Posted to Technology