Best Buy: Devil Patrons…

Kurt MacKey on Best Buy’s attempt to use technology to weed out their least profitable customers:

dage “the customer is always right” goes, Best Buy doesn’t buy it. The massive retailer is being vocal about something that at first might sound a little uncouth: frankly, they’d rather not have 20% of their customers as customers. In an age where it seems like everyone casts their nets as wide as possible to bring in more eyes, feet, and wallets, Best Buy is doing the opposite. They believe that a small portion of their customers are bad for business, and they’re looking to shut them out. Of course, Best Buy loves their “angel” customers who buy things regardless of price, and load up on high ticket items. The problem is that the details are about the devils.
The devils are its worst customers. They buy products, apply for rebates, return the purchases, then buy them back at returned-merchandise discounts. They load up on “loss leaders,” severely discounted merchandise designed to boost store traffic, then flip the goods at a profit on eBay. They slap down rock-bottom price quotes from Web sites and demand that Best Buy make good on its lowest-price pledge. “They can wreak enormous economic havoc,” says Mr. Anderson.
Some see this as Best Buy trying to “have its cake and eat it too,” by wanting to keep rebates, loss leaders, and massive promotions going, but exclude those who make routine use of them.

Slashdot discussion.

Under the Hood – With Big Brother


Bob Gritzinger on Orwell’s 1984 paranoia made real in our cars:

Someday it?ll happen, probably when you least expect it. Just as you countersteer while drifting out of a tight corner, or after you punch the brakes hard, you?ll hear the mechanically animated female voice emanating from your car?s audio system:
?Collision detected. Calling OnStar.?
You need not be anywhere close to a collision, really. For our road test team this summer, it was just a matter of running a routine slalom in a Chevy Malibu Maxx?without so much as hitting a rubber cone?when OnStar called to check up on our driver?s health.
If you?re anything like us, it won?t be until after you?ve explained to the distant helper that you didn?t have an accident, the airbags did not deploy, and you don?t need assistance, that you?ll begin to experience an uneasy feeling in the pit of your stomach.
How?d they know that you were driving like that? What else do they know? And who else knows?

Best Law Money Can Buy – Lessig @ Bloggercon IP Discussion

Click to view additional Bloggercon photos.
Larry Lessig opened Bloggercon with a useful statement:

In normal times, people come to univerisities to learn things, these are extraordinary times: Universities (such as) Chicago, Harvard, Northwestern don’t have a clue – we need to go out and find things, bring people here who are doing interesting things. (I’m paraphrasing)

I had the great pleasure of participating in his lively Law section. Lessig provided a very useful overview, including a color coded slide of the current copyright morass and mentioned Creative Commons as an alternative universe for creative folks. He also mentioned that our “fair use” rights from the RIAA/MPAA perspective generally means that we have the right to hire a lawyer (!). The session also included some very informative comments from Hummer Winblad’s Hank Berry, an active participant in the Washington lobbying wars, including the recent induce act madness.
Berry mentioned the following points (check out the video (127MB – about 60% of the session) and listen to the forthcoming mp3’s for more details)

  • Utah Senator Orrin Hatch visited Microsoft 3 weeks before he, along with Vermont Democrat Pat Leahy introduced the induce act (I find this rather ironic as Hatch was a proponent of breaking up Microsoft).
  • Yahoo evidently refused to discuss the bill, which killed it. Hank said that this was the first time a Silicon Valley firm refused to deal with the RIAA/MPAA folks (kudos to yahoo)
  • We also discussed the WinTel “trusted computing” – an oxymoron – scheme. A number of folks expressed concerns that Microsoft and Apple could pull the plug on MP3 support via a software update and thereby kill fair mp3 use…..

Lots of great stuff at Bloggercon. Kudos to Dave Winer for making it happen.
Later: I asked Larry: how do you like the west or east coast approach (He was at Harvard before)? “This is better, people talk…” (vis a vis harvard, nw, chicago, etc.)
9.4MB MP3 | 127MB Quicktime

Passports, Please (RFID Only)


Ryan Singel:

New U.S. passports will soon be read remotely at borders around the world, thanks to embedded chips that will broadcast on command an individual’s name, address and digital photo to a computerized reader.
The State Department hopes the addition of the chips, which employ radio frequency identification, or RFID, technology, will make passports more secure and harder to forge, according to spokeswoman Kelly Shannon.
The reason we are doing this is that it simply makes passports more secure,” Shannon said. “It’s yet another layer beyond the security features we currently use to ensure the bearer is the person who was issued the passport originally.”
But civil libertarians and some technologists say the chips are actually a boon to identity thieves, stalkers and commercial data collectors, since anyone with the proper reader can download a person’s biographical information and photo from several feet away.

Disney reaps what it sows

Cory Doctorow:

Disney’s being sued by a kids’ hospital that has the rights to the Peter Pan novels. The hospital says that the 1998 Sonny Bono term-extension (a law that Disney bought in order to ensure that its earliest cartoons didn’t enter the public domain) covers the Peter Pan stories and so Disney owes it royalties on a sequel that a publishing subsidiary put out. Disney says that the law doesn’t cover the Pan books — and that it should know, since it paid for that law! — and now they’re going to court.

Total Information Awareness Goes Offshore

Robert O’Harrow Jr:

It began as one of the Bush administration’s most ambitious homeland security efforts, a passenger screening program designed to use commercial records, terrorist watch lists and computer software to assess millions of travelers and target those who might pose a threat.
The system has cost almost $100 million. But it has not been turned on because it sparked protests from lawmakers and civil liberties advocates, who said it intruded too deeply into the lives of ordinary Americans. The Bush administration put off testing until after the election.
Now the choreographer of that program, a former intelligence official named Ben H. Bell III, is taking his ideas to a private company offshore, where he and his colleagues plan to use some of the same concepts, technology and contractors to assess people for risk, outside the reach of U.S. regulators, according to documents and interviews.
Bell’s new employer, the Bahamas-based Global Information Group Ltd., intends to amass large databases of international records and analyze them in the coming years for corporations, government agencies and other information services. One of the first customers is information giant LexisNexis Group, one of the main contractors on the government system that was known until recently as the second generation of the Computer Assisted Passenger Pre-screening Program, or CAPPS II. The program is now known as Secure Flight.

This is not a big surprise. I’m sure we’ll see more of it.

FDA Approves Use of Chip in Patients

Diedtra Henderson:

Medical milestone or privacy invasion? A tiny computer chip approved Wednesday for implantation in a patient’s arm can speed vital information about a patient’s medical history to doctors and hospitals. But critics warn that it could open new ways to imperil the confidentiality of medical records.
The Food and Drug Administration (news – web sites) said Wednesday that Applied Digital Solutions of Delray Beach, Fla., could market the VeriChip, an implantable computer chip about the size of a grain of rice, for medical purposes.
With the pinch of a syringe, the microchip is inserted under the skin in a procedure that takes less than 20 minutes and leaves no stitches. Silently and invisibly, the dormant chip stores a code that releases patient-specific information when a scanner passes over it.

Barnaby Feder & Tom Zellmer

Biometric Iris Scanning Replaces Hotel Keys?


Gizmodo:

A Boston hotel called Nine Zero is using biometric iris scanning to replace room keys, allowing guests to gain access to their rooms with just a quick flash of the eyeball. Using a system from LG, first-time guests have a picture of their iris scanned, which is quickly encrypted to a hashed numeric code and the source image deleted (meaning they don’t keep a copy of your iris on file, just the results a scan of your iris would provide). Because the data can be held on to indefinitely, returning guests can make reservations and gain access to their rooms without ever talking to a clerk, booking a room by email and getting their room number in response.

Best Laws our tax Dollars can Buy

Nice to see US Attorney General John Ashcroft is busy addressing our most pressing legal needs: protecting Hollywood.

Ashcroft declares “most aggressive assault” on piracy in US history

At a press conference in Los Angeles today, Atttorney General John Ashcroft announced an expansion of Department of Justice powers to combat intellectual property theft. Some say the approach appears to be modeled after the war on drugs.
The U.S. Justice Department recommended a sweeping transformation of the nation’s intellectual property laws, saying peer-to-peer piracy is a “widespread” problem that can be addressed only through more spending, more FBI agents and more power for prosecutors.

In an extensive report released Tuesday, senior department officials endorsed a pair of controversial copyright bills strongly favored by the entertainment industry that would criminalize “passive sharing” on file-swapping networks and permit lawsuits against companies that sell products that “induce” copyright infringement.
Link to Declan’s News.com story, Link to DoJ press release, Link to the lengthy report issued today by the DoJ’s Task Force on Intellectual Property (PDF). More coverage at the LA Times: Link 1, Link 2

Via Boing Boing