{"id":2997,"date":"2007-08-30T09:42:19","date_gmt":"2007-08-30T09:42:19","guid":{"rendered":"http:\/\/zmetro.com\/?p=2997"},"modified":"2007-08-30T09:42:19","modified_gmt":"2007-08-30T09:42:19","slug":"continental_air","status":"publish","type":"post","link":"https:\/\/www.zmetro.com\/?p=2997","title":{"rendered":"Continental Airlines Smart Move"},"content":{"rendered":"<p><a href=\"http:\/\/www.continental.com\/web\/en-US\/apps\/vendors\/default.aspx?i=PRNEWS\">Contintental.com<\/a>: <\/p>\n<blockquote><p><i> Continental Airlines (NYSE: CAL) today announced that it has implemented new functionality at continental.com that allows customers to change flights online as part of the company&#8217;s ongoing effort to improve the customer experience.<br \/>\nCustomers whose flights may be impacted by disruptions, such as severe weather, now have the option of going to continental.com to change their flights in addition to contacting a Continental reservations agent or their travel agent. The new system allows Continental to make real-time updates to re-accommodation policies and recognizes when it is appropriate to waive change fees or additional fare collections.<br \/>\n&#8220;Customers want to be in control of their travel experience,&#8221; said Martin Hand, vice president reservations and sales resources. &#8220;This is another step toward empowering our customers with the latest technology to make changes effortlessly when the need arises.&#8221;<\/i><\/p><\/blockquote>\n<p><i>Smart<\/i>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Contintental.com: Continental Airlines (NYSE: CAL) today announced that it has implemented new functionality at continental.com that allows customers to change flights online as part of the company&#8217;s ongoing effort to improve the customer experience. Customers whose flights may be impacted by disruptions, such as severe weather, now have the option of going to continental.com to [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12],"tags":[],"_links":{"self":[{"href":"https:\/\/www.zmetro.com\/index.php?rest_route=\/wp\/v2\/posts\/2997"}],"collection":[{"href":"https:\/\/www.zmetro.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.zmetro.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.zmetro.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.zmetro.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2997"}],"version-history":[{"count":0,"href":"https:\/\/www.zmetro.com\/index.php?rest_route=\/wp\/v2\/posts\/2997\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.zmetro.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2997"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.zmetro.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2997"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.zmetro.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2997"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}