{"id":5523,"date":"2013-11-18T06:32:00","date_gmt":"2013-11-18T12:32:00","guid":{"rendered":"http:\/\/www.zmetro.com\/?p=5523"},"modified":"2013-11-18T06:32:00","modified_gmt":"2013-11-18T12:32:00","slug":"extinguishing-the-tantrum-cycle","status":"publish","type":"post","link":"http:\/\/www.zmetro.com\/?p=5523","title":{"rendered":"Extinguishing the tantrum cycle"},"content":{"rendered":"<p><A href=\"http:\/\/sethgodin.typepad.com\/seths_blog\/2013\/11\/extinguishing-the-tantrum-cycle.html\">Seth Godin<\/a>: <\/p>\n<blockquote><p>Engaging in the middle of a tantrum does two things: it rewards the tantrum by giving it your attention, and it makes it likely that you&#8217;ll get caught up, and say or do something that, in the mind of the tantrum-thrower, justifies the tantrum. That&#8217;s the fuel the tantrum is looking for&#8211;we throw tantrums, hoping people will throw them back.<br \/>&nbsp;<br \/>&nbsp;When you have valuable employees or customers (or kids) who throw tantrums, that might be a sign that there&#8217;s something wrong with your systems. The most basic way to decrease tantrums is to find the trigger moments and catch the tantrum before it starts. By creating a way for people to raise their hand, send a note, light a signal flare or otherwise highlight the problem (internal or external) before it leads to a tantrum, you can shortcircuit the meltdown without rewarding it.<\/p><\/blockquote>\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Seth Godin: Engaging in the middle of a tantrum does two things: it rewards the tantrum by giving it your attention, and it makes it likely that you&#8217;ll get caught up, and say or do something that, in the mind of the tantrum-thrower, justifies the tantrum. That&#8217;s the fuel the tantrum is looking for&#8211;we throw [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"_links":{"self":[{"href":"http:\/\/www.zmetro.com\/index.php?rest_route=\/wp\/v2\/posts\/5523"}],"collection":[{"href":"http:\/\/www.zmetro.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.zmetro.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.zmetro.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.zmetro.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=5523"}],"version-history":[{"count":0,"href":"http:\/\/www.zmetro.com\/index.php?rest_route=\/wp\/v2\/posts\/5523\/revisions"}],"wp:attachment":[{"href":"http:\/\/www.zmetro.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=5523"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.zmetro.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=5523"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.zmetro.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=5523"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}