{"id":1930,"date":"2005-11-11T07:43:46","date_gmt":"2005-11-11T07:43:46","guid":{"rendered":"http:\/\/zmetro.com\/?p=1930"},"modified":"2005-11-11T07:43:46","modified_gmt":"2005-11-11T07:43:46","slug":"three_ds_of_cus","status":"publish","type":"post","link":"http:\/\/www.zmetro.com\/?p=1930","title":{"rendered":"Three &#8220;D&#8217;s&#8221; of Customer Experience"},"content":{"rendered":"<p><a href=\"http:\/\/hbswk.hbs.edu\/item.jhtml?id=5075&amp;t=marketing\">Harvard Business School<\/a>:<\/p>\n<blockquote><p><i>Eighty percent of companies believe they deliver a superior customer experience, but only 8 percent of their customers agree, says Bain &#038; Company. Here&#8217;s how to repair the disconnect. <\/i><\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>Harvard Business School: Eighty percent of companies believe they deliver a superior customer experience, but only 8 percent of their customers agree, says Bain &#038; Company. Here&#8217;s how to repair the disconnect.<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"_links":{"self":[{"href":"http:\/\/www.zmetro.com\/index.php?rest_route=\/wp\/v2\/posts\/1930"}],"collection":[{"href":"http:\/\/www.zmetro.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.zmetro.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.zmetro.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/www.zmetro.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1930"}],"version-history":[{"count":0,"href":"http:\/\/www.zmetro.com\/index.php?rest_route=\/wp\/v2\/posts\/1930\/revisions"}],"wp:attachment":[{"href":"http:\/\/www.zmetro.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1930"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.zmetro.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1930"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.zmetro.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1930"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}