{"id":1776,"date":"2005-09-18T15:43:26","date_gmt":"2005-09-18T15:43:26","guid":{"rendered":"http:\/\/zmetro.com\/?p=1776"},"modified":"2005-09-18T15:43:26","modified_gmt":"2005-09-18T15:43:26","slug":"wsj_reader_comm","status":"publish","type":"post","link":"http:\/\/www.zmetro.com\/?p=1776","title":{"rendered":"WSJ Reader Comments: Customer Service &#038; Sears"},"content":{"rendered":"<p>Hampton P. Wansley <a href=\"http:\/\/online.wsj.com\/article\/0,,SB112690120788943237,00.html?mod=home_us_inside_today\">writing in<\/a> the Wall Street Journal, relates his recent experience shopping at Sears.<\/p>\n<blockquote><p><i>I visited a Sears store last week for a washer, dryer and microwave. The salesman couldn&#8217;t give details about specifications on the machines. A microwave was priced at $119; the salesman said that was wrong price and that it should be $148. I had a terrible conversation with the credit people from the home office. They tried to sell me disability insurance. I said I didn&#8217;t need it as I hadn&#8217;t purchased anything. Finally, I ended up buying a Sears long-distance phone card and paid cash. After ringing up the sale, they said card wasn&#8217;t good until 24 hours had transpired. What a horrible shopping experience. It took over two hours. Sears lost $960 in sales. I went to Home Depot the same day and bought a washer, dryer and microwave for the new home. The transaction took 35 minutes and all the goods were delivered the next day. Mr. Lampert: you&#8217;ve got a very serious problem.<\/i><\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>Hampton P. Wansley writing in the Wall Street Journal, relates his recent experience shopping at Sears. I visited a Sears store last week for a washer, dryer and microwave. The salesman couldn&#8217;t give details about specifications on the machines. A microwave was priced at $119; the salesman said that was wrong price and that it [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"_links":{"self":[{"href":"http:\/\/www.zmetro.com\/index.php?rest_route=\/wp\/v2\/posts\/1776"}],"collection":[{"href":"http:\/\/www.zmetro.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.zmetro.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.zmetro.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/www.zmetro.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1776"}],"version-history":[{"count":0,"href":"http:\/\/www.zmetro.com\/index.php?rest_route=\/wp\/v2\/posts\/1776\/revisions"}],"wp:attachment":[{"href":"http:\/\/www.zmetro.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1776"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.zmetro.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1776"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.zmetro.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1776"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}